At 6sense, customer success is central to generating recurring revenue. To drive smooth renewals, we needed the visibility, predictability, and alignment that Clari provides. Today, we can better deliver mutual value to our company and customers.
VP of Customer Success, 6sense
Each quarter, 6sense customer success leaders review their pipeline in Clari to see how renewals are progressing within the context of the company’s strategic growth initiatives.
With real-time visibility into opportunity changes and health data, 6sense can identify risk early, then take proactive steps to course correct, mitigate churn, and meet their net dollar retention goals
Clari aggregates critical customer success information, including adoption, health, engagement, and renewal dates.
With this information, the 6sense customer success team can better prioritize accounts that present the best opportunities for upsells and cross-sells.
With reliable quarter-over-quarter forecast projections from Clari, 6sense gains insight into future demand for more headcount.
For example, if Clari predicts the sales team will close a certain number of net-new logos, then the 6sense customer success team knows how many new team members they need to add to meet capacity for next quarter.
With 6sense’s explosive growth, we’re constantly adding an influx of new customers. That means we need customer success capacity and staff ready to support our ever-increasing base. We review Clari sales forecasts and AI projections, so we can stay ahead of staffing needs and deliver world-class customer experiences.
Chief Customer Officer, 6sense